Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with problems or concerns at this facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Operational Forces Medical Liaison Services (OFMLS)
The Operational Forces Medical Liaison Services (OFMLS) provides specialized medical support to military operational forces by enhancing communication and coordination between medical personnel and combat units. OFMLS facilitates the delivery of healthcare services, optimizes medical readiness, and ensures that troops receive timely medical attention in operational environments. Additionally, it focuses on implementing best practices in force health protection and readiness, contributing to the overall effectiveness of military missions.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool that collects your feedback on services at this facility.