Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

As a valued beneficiary, your healthcare is our top priority and we will do everything possible to make your visit with us pleasant and positive! It is our intention to provide you and your family with prompt, courteous, and quality healthcare, and we will always treat you with respect, courtesy and compassion.  If you believe that you are not receiving outstanding health care please know that each department and clinic has a representative assigned to assist you in resolving your problems and addressing your concerns. You may also contact the Patient Advocacy Center as follows:

Patient Relations Officer (361) 961-6121
Hours: 0730 to 1630 Monday - Friday
Or go to our Contact Us page.
 
If your concerns, relating to patient care and safety, are not resolved through the health clinic; you may contact The Joint Commission’s Office of Quality and Patient Safety.
 
Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Directory

Use this page to find contact information for any group in our command (Corpus Christi, Ft. Worth, Kingsville).
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Don't forget to keep your family's information up-to-date in DEERS!