Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Ombudsman

Welcome to the Naval Health Clinic Corpus Christi Ombudsman.  

What is an Ombudsman

The ombudsman is a volunteer, chosen by the Commanding Officer, on call 24 hours a day, 7 days a week. An ombudsman is a spouse of an active duty or selected reserve member assigned to the command who serves as the official liaison between the command and its families. The ombudsman assists the CO in maintaining the morale and welfare of the command's active duty service members and its families.

Whats an Ombudsman do

The ombudsman acts as an advocate for families and single sailors. We help to disseminate accurate information regarding command policies, services available, and deployments. We are a confidential Point of Contact for families and single sailors and refer them to the appropriate agency for questions, concerns, help, or intervention according to OPNAVINST 1750.1F

What an Ombudsman is not

The ombudsman is not a trained counselor or social worker, but can show you the way to solving your problems or getting assistance.

Our Creed

I AM AN OMBUDSMAN
I am not a crutch,
But I can support you
I am not a counselor
But I know one
I am not a taxi driver
But I can steer- you in the right direction
I am not a rescuer
But I can help save lives
I am not a babysitter
But I can refer you to a caregiver
I am not a gossiper
But I am a great listener
I am not an enabler
But I can provide tools to empower you
I am not a master of anything
But I know many experts who understand your needs
I am not a Recreation or Health Specialist
But I am concerned about your Morale, Welfare, and Health
I am not a busybody as I've been called
But I am an Official Command Representative
I am a Navy family Ombudsman
And I am of Service to you The Navy Family
"YOU'VE GOT QUESTIONS...WE HAVE ANSWERS!"

Contact Us

Naval Health Clinic Corpus Christi Ombudsman

Mrs. Esther Martinez
(361) 553-7327
Life Threatening Emergencies - Call 911
Other Emergencies - Call Anytime

Branch Health Clinic Kingsville Ombudsman

Mrs. April R. Sales
(361) 224-6201
Life Threatening Emergencies - Call 911
Other Emergencies - Call Anytime
Don't forget to keep your family's information up-to-date in DEERS!