Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

About Us

Contact Us

Phone Number

South Texas Navy Medicine: 1-877-NAVYMED or 1-877-628-9633
Patient Information Center: (361) 961-2351
Appointment Line: (361) 961-6070


Public Information

Please arrive 15 minutes prior to your appointment.  If you must cancel your appointment please call 24 hours prior to the scheduled appointment.  

General Information

Information Line: (361) 961-6000 

Hours 

Monday - Friday 7:30 a.m. - 4:30 p.m.

Patient Relations

For questions or comments please complete one of the Interactive Customer Evaluation (ICE) forms below:

You may contact the Patient Relations Officer at telephone number: (361) 961-6121 or (361) 961-2616. If your concerns, relating to patient care and safety, are not resolved through the health clinic; you may contact the Joint Commission's Patient Safety  Event phone line at (800) 994-6610 to receive automated instructions on how to file a written concern; or by one of the following methods:  
1. By visiting www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
2. By fax to (630) 792-5636.
3. By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Customer Service

Patient Relations/Advocate

Phone: 361-961-2810 (Office) / 361-945-8872 (Mobile)
Email Address: usn.corpuschristi.navhltclinccitx.list.corp-cust-rel-internet@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone: 361-961-2810 (Office) / 361-945-8872 (Mobile)
Email: dha.corpuschristi.Corpus-Market.list.corp-bcac-dcao@health.mil

Interactive Customer Evalution (ICE)

Link: Customer Service ICE Information
Link: Interactive Customer Service ICE Information
 
    Don't forget to keep your family's information up-to-date in DEERS!